\u201cWhat is your client retention rate?\u201d This is the most frequently asked question coming from prospective clients before they sign up. We are very proud to answer, \u201cWe\u2019re still working with clients from 2009, so we guess it\u2019s pretty high\u201d. <\/p>\n\n\n\n

As a Virtual Assistance firm, we place a premium value on client retention as it is the key to making it in this highly competitive field. This is true for any company or brand as we recognize its value in relation to long-term goals. In addition, we pride ourselves on the quality of work we do for clients. Finally, we subscribe to the belief that client retention is tantamount to continued business.<\/p>\n\n\n\n

So, how do we go about the process of maintaining healthy relationships with our clients throughout the years? The following are key areas we work on in order to achieve our goal.<\/p>\n\n\n\n

How we ensure high client retention rates<\/h2>\n\n\n\n

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1. Adding value to our client\u2019s business<\/h3>\n\n\n\n

What does adding value to a client’s business mean? It refers to the provision of goods and services that can answer their needs. You do it in a manner that reveals your understanding of what they value most<\/a>. Why is value important to business? By adding value to our client\u2019s businesses, we help them acquire and retain customers. Thus, we helping our clients grow. We know this means additional business for us as well. This is what separates us from other virtual assistance providers out there. <\/p>\n\n\n\n

\u201cAlways deliver more than expected.\u201d<\/p>Larry Page <\/cite><\/blockquote><\/figure>\n\n\n\n

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2. Building relationships based on transparency, honesty, and trust<\/h3>\n\n\n\n

Business relationships are similar to other forms of relationships. In order for a relationship to succeed, trust and openness are vital ingredients. Furthermore, maintaining an open line of communication and encouraging client feedback are important elements as well. This is especially important in our line of business which is a remote work setup. We place high regard for confidentiality, security, and privacy.<\/p>\n\n\n\n

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3. Providing excellent customer\/client experience<\/h3>\n\n\n\n

In every task we do, we make sure that the customer\u2019s expectations become our reality. Competition is growing due to advances in technology. We strongly believe that great client experience is a key ingredient in client retention. Consequently, we invest in it to remain ahead of the pack. This is the reason why we place high regard for making things easier, more convenient, and more accessible.<\/p>\n\n\n\n

In summary<\/h2>\n\n\n\n

We capitalize on providing excellent customer experience, building working partnerships based on trust and confidence. Moreover, we strive to add value to a client\u2019s business as the key ingredients to help our clients. We provide various services that deal directly with clients and their customers. By adding value to our offerings, we look forward to serving them for many more years to come.

Want to know what tasks we can do for you? Check out this list of things you can assign to a VA<\/a>. If you\u2019re ready to get a VA, simply send us an email at info@evaoutsourcing.com<\/a>. We\u2019ll get you started right away! <\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cWhat is your client retention rate?\u201d This is the most frequently asked question coming from prospective clients before they sign up. We are very proud to answer, \u201cWe\u2019re still working with clients from 2009, so we guess it\u2019s pretty high\u201d.  As a Virtual Assistance firm, we place a premium value on client retention as it… Read More »Client Retention: How We Do It and Why We\u2019re Good at It<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":9489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[57,14,20],"tags":[89,87,88,18],"class_list":["post-1868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-outsourcing","category-virtual-assistance","tag-business-support","tag-clientretention","tag-clientretentionrate","tag-virtual-assistance"],"yoast_head":"\n