Inbound calls are those where customers or potential customers initiate contact. They could be related to queries, orders, follow-ups, or even customer complaints. Make sure that it becomes another opportunity to build or further relationships.<\/p>\n\n\n\n

 24\/7 call support<\/h3>\n\n\n\n

This is a proactive step to prevent vacuums in customer support.  It could prove extremely helpful especially during peak seasons and other exigencies. It would make your customers feel that you are ready to help all the time. Remember, a missed call is a missed opportunity. So, don\u2019t miss one.<\/p>\n\n\n\n

Technical support by experts<\/h3>\n\n\n\n

Hire VAs if your company deals with products that may require technical troubleshooting. Leave the task in the hands of experts with a lot of experience. This looks more appealing compared to the option of spending a lot of resources for hiring and training new staff.<\/p>\n\n\n\n

Bilingual or multilingual support<\/h3>\n\n\n\n

Your business may be expanding to new frontiers, or your clients may live in an area with mixed cultures. Thus, what you need is a virtual assistant who is proficient in the languages of the area. Virtual assistance is a growing field and is into the talents of people from different parts of the world. This being the case, they have access to people who are capable of providing bilingual or even multilingual support.<\/p>\n\n\n\n

Helpdesk support<\/h3>\n\n\n\n

Yes, even a well-oiled machine may suffer from glitches. The same is true with business operations which may be subject to technical difficulties from time to time. It is best to have that team who can assist other staff members during times of need. Make sure your staff is well supported as they are the front-liners of your business.<\/p>\n\n\n\n

Outbound Calls<\/h2>\n\n\n\n

Outbound calls are those where contact is initiated by you, the business firm. This task serves a lot of functions essential to business.  <\/p>\n\n\n\n

Lead generation<\/h3>\n\n\n\n

One of the classic tools for generating leads is the outbound call. It allows you to deal with the target in a more personal way. A seasoned call handler would be the most ideal choice for dealing with such a task.<\/p>\n\n\n\n

Polls and surveys<\/h3>\n\n\n\n

Polls and surveys are meant to gain insight into your customers\u2019 needs among other reasons. Data gathered from these could be used to pinpoint strengths and weaknesses. Afterwards, those findings can be used to devise a plan of action for improving services.<\/p>\n\n\n\n

Product launch<\/h3>\n\n\n\n

You need to introduce new products for these to gain popularity. Starting anything new could be a challenge. Moreover, it requires a huge amount of effort and resources. Having professionals handle calls for product launches would definitely be a plus for you. <\/p>\n\n\n\n

Appointment setting<\/h3>\n\n\n\n

Appointments are essential to bag certain deals, to improve existing relationships, or to build new ones. Opportunity knocks but once as they say. Be there when it does.<\/p>\n\n\n\n

Telemarketing<\/h3>\n\n\n\n

Telemarketing continues to be one of the most effective ways of creating customer awareness for your products. This is often the first step to take in customer acquisition. Thus, it is best handled by a seasoned veteran to maximize results. <\/p>\n\n\n\n