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Dealing with inbound and outbound calls on a daily basis can put a lot of strain on your resources. Therefore, you might want to consider outsourcing as an option. Hiring inbound and outbound callers can free up valuable time. It can also help you save a lot of money. Hiring and training additional staff or taking existing employees away from their core functions is not always the best option. As much as possible, delegate those tasks that prevent you from focusing on key functions.
The current pandemic has upended the business world. As a result, a number of businesses have resorted to home-based setups. Others resorted to outsourcing certain tasks. Consider the following areas where virtual assistants can be of utmost help to you.
Inbound Calls
Inbound calls are those where customers or potential customers initiate contact. They could be related to queries, orders, follow-ups, or even customer complaints. Make sure that it becomes another opportunity to build or further relationships.
24/7 call support
This is a proactive step to prevent vacuums in customer support. It could prove extremely helpful especially during peak seasons and other exigencies. It would make your customers feel that you are ready to help all the time. Remember, a missed call is a missed opportunity. So, don’t miss one.
Technical support by experts
Hire VAs if your company deals with products that may require technical troubleshooting. Leave the task in the hands of experts with a lot of experience. This looks more appealing compared to the option of spending a lot of resources for hiring and training new staff.
Bilingual or multilingual support
Your business may be expanding to new frontiers, or your clients may live in an area with mixed cultures. Thus, what you need is a virtual assistant who is proficient in the languages of the area. Virtual assistance is a growing field and is into the talents of people from different parts of the world. This being the case, they have access to people who are capable of providing bilingual or even multilingual support.
Helpdesk support
Yes, even a well-oiled machine may suffer from glitches. The same is true with business operations which may be subject to technical difficulties from time to time. It is best to have that team who can assist other staff members during times of need. Make sure your staff is well supported as they are the front-liners of your business.
Outbound Calls
Outbound calls are those where contact is initiated by you, the business firm. This task serves a lot of functions essential to business.
Lead generation
One of the classic tools for generating leads is the outbound call. It allows you to deal with the target in a more personal way. A seasoned call handler would be the most ideal choice for dealing with such a task.
Polls and surveys
Polls and surveys are meant to gain insight into your customers’ needs among other reasons. Data gathered from these could be used to pinpoint strengths and weaknesses. Afterwards, those findings can be used to devise a plan of action for improving services.
Product launch
You need to introduce new products for these to gain popularity. Starting anything new could be a challenge. Moreover, it requires a huge amount of effort and resources. Having professionals handle calls for product launches would definitely be a plus for you.
Appointment setting
Appointments are essential to bag certain deals, to improve existing relationships, or to build new ones. Opportunity knocks but once as they say. Be there when it does.
Telemarketing
Telemarketing continues to be one of the most effective ways of creating customer awareness for your products. This is often the first step to take in customer acquisition. Thus, it is best handled by a seasoned veteran to maximize results.
Takeaways
Time is a commodity that is getting scarcer by the day. For this reason, outsourcing phone calls has become an attractive option to free up precious resources including time and money. Having VAs as inbound or outbound callers would help you do this.
Make sure your calls are handled by experts in the field. This way, you can ensure top quality results that will look good on your scorecard. Moreover, they are versatile employees as they can handle additional tasks. Aside from being inbound and outbound callers, they can manage your email or calendar. Furthermore, some of them are experts in creating and managing websites. Additionally, there are VAs who are good at creating powerful and effective presentations. These additional skills would greatly augment call handling skills, making them ideal additions to your team.
Connect with us and learn how we can end to your phone call hassles starting today.