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“What is your client retention rate?” This is the most frequently asked question coming from prospective clients before they sign up. We are very proud to answer, “We’re still working with clients from 2009, so we guess it’s pretty high”.
As a Virtual Assistance firm, we place a premium value on client retention as it is the key to making it in this highly competitive field. This is true for any company or brand as we recognize its value in relation to long-term goals. In addition, we pride ourselves on the quality of work we do for clients. Finally, we subscribe to the belief that client retention is tantamount to continued business.
So, how do we go about the process of maintaining healthy relationships with our clients throughout the years? The following are key areas we work on in order to achieve our goal.
How we ensure high client retention rates
1. Adding value to our client’s business
What does adding value to a client’s business mean? It refers to the provision of goods and services that can answer their needs. You do it in a manner that reveals your understanding of what they value most. Why is value important to business? By adding value to our client’s businesses, we help them acquire and retain customers. Thus, we helping our clients grow. We know this means additional business for us as well. This is what separates us from other virtual assistance providers out there.
“Always deliver more than expected.”
Larry Page
2. Building relationships based on transparency, honesty, and trust
Business relationships are similar to other forms of relationships. In order for a relationship to succeed, trust and openness are vital ingredients. Furthermore, maintaining an open line of communication and encouraging client feedback are important elements as well. This is especially important in our line of business which is a remote work setup. We place high regard for confidentiality, security, and privacy.
3. Providing excellent customer/client experience
In every task we do, we make sure that the customer’s expectations become our reality. Competition is growing due to advances in technology. We strongly believe that great client experience is a key ingredient in client retention. Consequently, we invest in it to remain ahead of the pack. This is the reason why we place high regard for making things easier, more convenient, and more accessible.
In summary
We capitalize on providing excellent customer experience, building working partnerships based on trust and confidence. Moreover, we strive to add value to a client’s business as the key ingredients to help our clients. We provide various services that deal directly with clients and their customers. By adding value to our offerings, we look forward to serving them for many more years to come.
Want to know what tasks we can do for you? Check out this list of things you can assign to a VA. If you’re ready to get a VA, simply send us an email at info@evaoutsourcing.com. We’ll get you started right away!