What is the scenario for business after COVID 19? The current pandemic has pushed businesses to look for faster and better ways to deliver goods and services. Because of this, a large number of them sought ways to deal with the situation. As a result, many brands have resorted to outsourcing as a solution. Several of them sought the services of virtual assistants (VAs). How can VAs be indispensable additions to your team?
Who are Virtual Assistants and what can they do for your business?
Virtual assistants are the next stage in the evolution of personal secretaries. They’re best suited for this digital society we live in. For instance, they can help you with general admin tasks. These can include managing calendars and emails. Furthermore, they can handle customer service tasks such as call handling and chat support. In addition, they’re adept at social media management. Finally, they can perform other essential tasks to keep your business running smoothly.
What are the key areas where virtual assistants can make a difference for your business after COVID 19?
1. Creating and managing an online platform
Work-from-home setups became the norm for many business outfits. This way, they’re ensuring the health and safety of their employees. They are doing this without sacrificing the ability to serve customers. A great number of businesses have taken a more serious look at online platforms as a means to adapt. Virtual assistants can be extremely helpful when you’re making necessary adjustments. You can rely on VA support while making that decisive pivot.
2. Managing Human Resource (HR) tasks
The nature of HR tasks is undergoing a major upheaval. Therefore, HR VAs would be a good addition to your existing staff. You can designate certain tasks to virtual assistants such as queries regarding leave balances. In this manner, you can free up time and other precious resources. Additionally, VAs can help manage other freelancers or independent contractors for you. Finally, human VAs can give that personal touch that can not be provided by the phone or monitor screen.
3. Customer service
The pandemic has led to an increased volume of incoming and outgoing calls. You don’t need to fret. VAs are trained to handle inbound and outbound calls. Furthermore, they can provide chat support if needed. In this manner, you will have 24/7 coverage. Leave the job to the experts and focus on your core functions.
4. Social media management
Virtual assistants possess a wide variety of skills that can cover your social media needs. This can include creating useful content for your site. VAs can make certain that your profile is up to date. Moreover, they can help you build a following and ensure your online presence. This is very important at a time when social media usage has vastly increased. You must exhaust all means to reach existing and potential customers. By doing so, the more likely your business will thrive. The success of your business after COVID will depend greatly on your social media presence.
Bottom Line
The Coronavirus pandemic has forced a majority of businesses to undergo rapid transformations. This can be very upsetting in so many ways. The good news is, there are virtual assistants who can provide the help you need. Possessing a wide variety of skills, they can assist you in so many ways.
Success is just around the corner, so stay the course. Sail with us, and discover how we can help you navigate these challenging times towards a brighter tomorrow.