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March 2022

eVA Outsourcing: The Secret of In-House Call Centers

eVA Outsourcing: The Secret of In-House Call Centers

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Call centers play as an intermediary between businesses and their brands, with a specific focus on direct customer service for a variety of reasons, such as product ordering or service appointment, troubleshooting, inquiries, and many others.

eVA-Outsourcing-Creating-Better-Costumer-Experience-(1) (2)

eVA Outsourcing: Creating Better Customer Experience

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Businesses operate for their customers. Therefore, business mechanisms primarily aim to offer the best customer experience to establish the brand’s quality and reliability. While businesses may already be employing multiple methods of ensuring quality customer experience, concerns are still inevitable.